Shipping and return policy

All filters are made to order and have a 4 day lead time, excluding weekends and holidays.

Every effort will be made to ship goods on the scheduled shipment date however, Highpurewater.com shall not be liable for any claims or consequential damages arising from the failure to meet any scheduled shipping dates.

If Buyer refuses shipment of any  products under an acknowledged order and those

products are consistent with that order and are not delivered damaged or defective, then
Buyer will be responsible for return shipment of the products in its original shipping packaging and return freight prepaid by Buyer.  Buyer will also pay a restocking charge of 30% of the sales price. Buyer assumes the risk of any return shipment damage or loss.

Returns will require an RA number.  Any products returned to Highpurewater.com without an RA number will be refused.  A 30% restock fee will be applied to all returned items.  Returned items must be unused and undamaged.  Used and/or damaged return items will not be accepted.


Delivery:

Upon delivery, shipments must
be inspected for damage, loss or shortage prior to acceptance from the carrier. If damage
or shortage exists and it is not concealed, Buyer shall secure a notation of such damage or shortage from the delivering agent on the freight bill or delivery receipt. If damage is concealed, Buyer must notify Highpurewater.com within 24 hours of
its delivery and hold the merchandise for its inspection.